Privacy Policy

Last updated: March 2, 2026

At Craft Fashion, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Place an order on our website
  • Create an account with us
  • Contact us through our website, phone, or WhatsApp
  • Subscribe to our newsletter
  • Visit our physical store
  • Interact with us on social media

The types of personal information we may collect include:

  • Name and contact details (email, phone number, address)
  • Payment information (processed securely through our payment gateway)
  • Order history and preferences
  • Communication preferences
  • Any other information you choose to provide

How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Create and manage your account
  • Respond to your inquiries and provide customer service
  • Send you information about our products, promotions, and updates
  • Personalize your shopping experience
  • Improve our website and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. This includes:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Regular security assessments
  • Access controls and authentication procedures
  • Secure payment processing through trusted partners

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Remember your preferences
  • Understand how you use our website
  • Improve our services
  • Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, shipping companies)
  • Legal Requirements: To comply with legal obligations, enforce our site policies, or protect ours or others' rights, property, or safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly agree to the sharing of your information

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal requirements)
  • Object to or restrict the processing of your information
  • Withdraw consent at any time (where processing is based on consent)
  • Opt-out of marketing communications
  • Request data portability

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Thank you for trusting Craft Fashion with your personal information. We are committed to protecting your privacy and providing you with a secure shopping experience.